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Policies
Your Privacy
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ModernBike.com has created this privacy statement in order to demonstrate our firm commitment to privacy. The following discloses our information gathering and dissemination practices for this web site.
We use your IP address to help diagnose problems with our server, and to administer our web site.
Our site uses cookies to keep track of your shopping cart.
Our site's registration form requires users to give us contact information (like name, email address, and phone number) and financial information (like credit card numbers). We use customer contact information from the registration form to send the user information about our company. The customer's contact information is also used to contact the visitor when necessary. Users may opt-out of receiving future mailings; see the choice/opt-out section below. Financial information that is collected is used to bill the user for products and services.
Our site uses an order form for customers to request information, products, and services. We collect visitor's contact information (like their email address) and financial information (like their account or credit card numbers). Contact information from the order form is used to send orders and information about our company to our customers. The customer's contact information is also used to get in touch with the visitor when necessary. Users may opt-out of receiving future mailings; see the choice/opt-out section below. Financial information that is collected is used to bill the user for products and services.
Security
This site has security measures in place to protect the loss, misuse and alteration of the information under our control. Your credit card number and other sensitive information are protected by SSL technology, which is considered unbreakable by current technology standards.
Choice/Opt-Out
Our site provides users the opportunity to opt-out of receiving communications from us at the point where we request information about the visitor.
To remove your information from our database and to not receive future communications or to no longer receive our service, you can send email to modernbike@ModernBike.com requesting that be done.
Correct/Update
To change and modify information previously provided email modernbike@ModernBike.com
Contacting the Web Site
If you have any questions about this privacy statement, the practices of this site, or your dealings with this web site, you can contact
ModernBike.com
1515 East Euclid Avenue
Des Moines, Iowa 50313-4725
United States of America
webmaster@ModernBike.com
515-263-2000
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Satisfaction Guaranteed!
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If for any reason you are not satisfied with something you received from ModernBIKE, you may return the merchandise (in new and unused condition, including packaging) within 14 days for a refund or exchange. For more information see Returns below.
Warranty
ModernBIKE will extend to its customers any manufacturer's warranty on merchandise purchased; but otherwise makes no warranty, express or implied, as to the merchantability or fitness for any particular purpose of the merchandise in this store. ModernBIKE shall be in no way responsible for the proper or improper use of the merchandise purchased and the customer is urged to exercise caution and take all necessary safety measures in using the merchandise, including the use of a helmet, padding, lights and normal safety gear.
Service and Support
ModernBIKE endeavors to provide the best customer and technical support in the Bicycle industry. For Customers, ModernBIKE promises that its support staff shall attempt to correct problems, which involve ModernBIKE's products. However, The Customer must recognize that ModernBIKE's support staff may not be able to fully resolve all possible problems. In addition, it is recognized that service offerings and contractual obligations may vary from one product to another.
Returns
ModernBIKE wants you to be completely satisfied with your purchase! Please inspect all merchandise for any defects or poor workmanship. If you are not satisfied with your purchase, we ask that you return it in new and unused condition and in the original undamaged box or packaging, within 14 days of purchase for replacement or refund. You should have your original receipt. No returns will be accepted for installed items, custom parts, complete bicycles, or videos. All items will be inspected before any final decisions are made on credits. The returns department retains full discretion on granting full or partial refunds, exchanges or in-store credits. All returns must be packaged carefully or they will not be accepted. Shipping/Handling costs are not refundable. All shipping costs are the responsibility of the customer. If the purchase includes a set shipping price, you, the customer are responsible for the actual shipping/handling cost, which in most cases is more than the set shipping price. This covers all exchanges and all refunds.
Credit Procedures
We issue credits for accepted claims. If you paid with a credit card, your refund will be issued against that same card. If you paid by any other method, your refund will be with a company check mailed to your address within 2 business days after we've been assured of proper credit for your check.
Accuracy
To the best of our knowledge, all of the photos and application information contained herein are accurate as of the date this catalog was approved for publishing.
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