Customer Service and Sales Representative
Love talking gear and helping others? We want to talk to you.
Join our team and help fellow cyclists in the showroom, on the phone, or by email. We're looking for someone with great cycling knowledge and enthusiasm!
Location
Des Moines, Iowa
Industry
- bicycle
- retail
- mail order
Position Type
full-time or part-time (weekday shifts)
Duties
- answer telephone calls
- greet showroom shoppers
- respond to customer email
- other data entry and product catalog maintenance duties and responsibilities as assigned such as editing product information and screening customer product reviews
- other showroom and stockroom duties and responsibilities as assigned such as receiving, stocking, picking, and shipping merchandise
Education
high school diploma or equivalent
Work Experience
warehouse, retail showroom, telephone service, mail-order catalog, or bicycle maintenance related experience preferred
Hobbies / Interests
cycling enthusiasm and mechanical or industry knowledge strongly desired
Skills
- professional verbal and written communication
- general computer proficiency
- basic math skills
Physical / Mental Demands
- sitting and using a computer for long periods of time
- requires minimum lifting ability of 50 pounds; may require heavy lifting of 50+ pounds with assistance
- accurately remembering part numbers, product locations, and prices while helping customers
Description
Modern Bike is looking for an enthusiastic and energetic person to fill a customer service position. This job involves in-person, telephone, and written sales and support communication to walk-in showroom shoppers, call-in mail order shoppers, and customers who write-in emailed questions.
- troubleshoot problems to resolve inquiries, issues, and complaints
- interact with customers of all levels and abilities
- anticipate customer needs and empathize with customers
- know and understand all types of bicycles, components, and accessories
- collect and edit product information on the computer
- communicate precisely, accurately, and use correct grammar
- make sound, timely, customer-oriented decisions
- be prompt, courteous, and helpful
- thoroughly and accurately handle multiple tasks simultaneously
- other duties and responsibilities as assigned by management
- balance quality and productivity
- maintain a solid attendance record
Company
Modern Bike, headquartered in Des Moines, Iowa, is a well-established and fast-growing privately owned and operated bicycle shop. Our company sells bicycle parts and accessories to consumers in the Des Moines area and nationwide. We pride ourselves on our competitive prices and quality of service.
Apply
Do you enjoy cycling? Are you familiar with bicycle components and the bicycle industry? Do you have customer service or sales experience? Are you interested in working in an entrepreneurial environment? We invite you to apply.
Complete an application.
Send application, resume, and cover letter:
Hiring Manager
Modern Bike
2320 Euclid Ave
Des Moines, IA 50310
Questions?
Call us at 515-263-2000 or stop by 2320 Euclid Ave in Des Moines, IA
